FAQ
- Hoops & Firehoops
- The Quick Wick
- Staffs
- Wick Care
- Returns/Exchanges
- Wholesale
- Ambassador Rewards
- Where's My Stuff?
- Everything Else
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HOOPS & FIREHOOPS:
Q: Where can I find information about tubing types?
A: Right here at our tubing page.
Q: Do you have travel hoops?
A: Yes, all of our hoops can be coiled to about 2/3 their original size, featuring a sturdy yet lightweight push-button connector for easy coiling. Most of our regular hoops (not firehoops) are also available in sectional designs, breaking down to 3 - 5 sections for easy transport.
Our firehoops feature removable wicks which improves portability. These are the most state-of-the art fire hoops available anywhere. Super sturdy yet as light as can be.
Another great option for portability in the fire realm is The Quick Wick®; the original clamp-on fire wick which turns any hoop into a firehoop. The Quick Wick can be clamped onto your hoop, providing the fastest solution for a firehoop and a simple solution for travel. Quick Wicks are sold individually so that you can choose how many you want to use on your hoop.
Q: How do I choose the right firehoop size?
A: Our motives have always been to produce firehoops that are as close to the weight/response of your regular hoop as possible. When choosing your firehoop, think about your regular hoop.. What is it made out of? What size tubing? What size hoop? Some folks choose to go slightly smaller than their regular hoop to make up for the clearance lost from the protruding wicks. However, you want to be comfortable in your firehoop, so we recommend going with the same size as your go-to regular hoop.
Q: How many wicks should I get?
A: We offer most of our firehoops in 3,4,5 or 6 wick versions. Six wick firehoops will be heavier and will have less space in between each wick for handling the hoop. If you'd like a firehoop with 1, 2 or 88 wicks, you may want to check out the The Quick Wick®.
Q: Can I use my new lit firehoop in a sexy photoshoot?
A: Although we LOVE blazing photography, the thought of holding a pose with a lit firehoop while a finicky photographer learns the difficulties of shooting fire makes us cringe a bit in motherly reaction. Typically "action shots" are more interesting than "posing" shots, which are the the number one cause of melted firehoops!
THE QUICK WICK:
Q: Rats! I got the wrong size Quick Wicks, can I exchange them?
A: Yes, you can, as long as the Quick Wicks have not been used (burnt). Send them back for an exchange. If the clamps are bent out-of-shape due to trying to clamp them on the wrong size tubing, we may charge a 10% restocking fee. See our Warranty, Returns & Exchanges page for instructions on returning/ exchanging.
Q: Is it possible to cut/trim the belt of the clamp?
A: Yes, check out our instructions here.
Q: What is the difference between the barrel wicks and crown knot wicks?
A: The barrel wicks were our original style in the olden days.. We started offering crown knot wicks on our firehoops & Quick Wicks to simplify our wick inventory needs as the CK wicks perform the same, weigh the same, hold the same amount of fuel, and burn the same. So, the difference is, they look different!
Q: How do I receive discounted replacements for damaged or used-up Quick Wicks?
A. Use this form to submit the order number from your most recent Quick Wick purchase (from SynergyFlowArts.com, Etsy or Amazon). We will respond via email with a discount code for replacements.
If you have any questions, don't hesitate to contact us
STAFFS:
Q: How do I choose the right size staff?
A. In general, the length of the staff should come to just under your chin. For a person 5'9" and taller, a 5' staff is recommended.
Q: Is the wick replaceable?
A. Yes, but you will need to mail in the staff. Please contact us for details.
Wick Care:
Q: My wick is starting to fray, what do I do?
A. It is normal for wick to fray.. the typical protocol is to "trim & glue." Dabbing-on a little Elmer's glue minimizes fraying. Elmer's is non-toxic and "cements up" once burned. This has been the traditional approach for ages, with all wicked fire props. Eventually, wick may need to be replaced, but it depends on fuel type, abuse/impact/abrasion and "burn etiquette" ..meaning, when possible, put your flame out before it goes out by itself. Once all the fuel has been burned from a wick, the flame will start burning the actual wick, instead of just fuel.. so this will deteriorate the wick faster.
Returns/Exchanges:
Q: Can I return or exchange?
A. If your purchase is within 30 days, yes. Please note that there is a 25% restocking fee for all custom-made items, but not stocked items like Quick Wicks, In-Stock (non-custom) Firehoops, Fire Fans, Carbon Fiber Staff, and other pre-made "Ready-Ship" products. More details about returning items here.
WHOLESALE:
Q: I'm interested in re-selling! How can I get a wholesale price-list?
A. Contact us with a short description of your business and what you're seeking.
The Synergy Ambassador Program:
Q: Can I get an Ambassador Code / Link?
A. Find everything you need to know here.
Order Fulfillment
Q: Where's my stuff?
A. Most of our products fall within two fulfillment categories.. custom-made-to-order and stocked items. Stocked items are generally fulfilled within 1-2 business days + shipping time. Custom items are fulfilled within 3 - 12 business days, depending on the order queue, the season, stars, planets... Many product pages have a details /more-information tab with fulfillment time indicated.
GENERAL INQUIRIES:
Q: How much are the shipping rates? Do you ship internationally? Is there an option to pick-up my order at the Synergy FlowArts HQ?
A. Check out our detailed Shipping Info page.
Q: My prop is in need of repair.. where should I start?
A: Send us a message about the issue and we'll go from there.
Q: Do you take custom requests?
A: Sure do. Simply contact us with the details of your request. We'll come up with a quote and get right back to you. Keep in mind that some custom requests will be outside of the designs we have tested for safety, durability and performance, so a custom order may fall outside of our warranty policy.
Q: Is there a warranty?
A. We offer a limited one-year warranty. Take a look here for details.
FIRE SAFETY AND INFO:
Q: How do I turn this fire prop on?
A. We really did get that question once! Hopefully you have a community of spinners around you. Mentors in the art that are willing to take you through the ins and outs of safe fire dance. Either way, check out our Fire Safety page and our Resources page for great places to start. Don't hesitate to ask questions. The safety of you, others around you and the environment around you are of utmost importance!